Data Link IT Solutions

Connecting Your Digital Needs

MANAGED SERVICES & APPLICATION SUPPORT

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Reliable support beyond implementation.

Implementing a technology solution is only one part of maintaining a reliable enterprise environment. After go-live, organizations continue to require application support, troubleshooting, configuration changes, production assistance, testing, and technical expertise.
Data Link provides consulting resources that can work as an extension of your existing technology team, supporting day-to-day operations as well as specialized requirements.
Our support model can be applied to ongoing engagements where organizations require additional expertise and delivery capacity.

Our Support Approach

Our objective is not simply to provide a consultant and step away. We remain involved throughout the engagement to support communication, coordination, and delivery.

Application Managed Services

Data Link can provide consultants to support ongoing application management requirements, helping organizations maintain their technology environments after implementation.

Incident Resolution

Consulting support for identifying and addressing application-related incidents and operational issues.

Root-Cause Analysis

Support for investigating technical issues and identifying underlying causes as part of the troubleshooting process.

Configuration Changes

Consulting assistance for required configuration changes within the relevant application environment.

Production Support

Support for production environments and issues that require timely technical attention.

Testing & Deployment

Our consultants can support testing and deployment activities associated with application changes, implementations, and ongoing system requirements.

Post-Implementation Support & Hypercare

Data Link can continue supporting technology environments after implementation and go-live, helping address issues and requirements during the post-implementation period.